Complaints and disputes

• The contact form on the site (“Contact”) — the message is stored in our system and reaches support.
• Email: hello@sivrcespace.ge. About personal data — hello@sivrcespace.ge.
• Tell us: who you are (homeowner, contractor, shop), which project or profile it is about, what happened and what you ask for. Attach a photo or receipt if you have one.
• There is no “report” button on profiles, reviews or shops yet — use the form or email.

We confirm receipt with a reply. We reply within 10 working days. If we need the other side's explanation or documents, it may take longer — we will tell you in writing.

An ad or review that plainly breaks the rules is removed at once, before the review is finished.

• The homeowner uploads a receipt, the contractor confirms it. If the amount or the fact does not match, either side presses “Dispute” and writes the reason.
• Only the customer and the contractor can open a dispute. Payments for an architect's or designer's service follow the same rule.
• An administrator looks at both sides' receipts and the project records and decides: confirm, void, or ask both sides for a document (with a reason; both are notified).
• Every decision is written to the audit log — who, when and what.

The contract for the work is between the homeowner and the contractor. SIVRCE does not assess quality as an expert and cannot make a contractor refund money. What we can do:

• give both sides the project records (journal, stages, photos, changes, receipts) — for a court or mediation;
• rejecting a stage with a comment — the homeowner's right, a button on the site;
• review the contractor: suspend them, pause their requests or change their verification level — if the rules were broken;
• a review — after the work is accepted (see “Review policy”).

A fee or statement invoice is disputed from the cabinet, in words. While the dispute is open, the sanction (paused requests, prices removed from the comparison) does not apply. An administrator decides — paid or waived, with a reason.

• A consumer can apply to the Georgian Competition and Consumer Agency (gcca.gov.ge) — Law on the Protection of Consumer Rights, Art. 28; Law on Electronic Commerce, Art. 15.
• About personal data — the Personal Data Protection Service (personaldata.ge).
• At any time — a court, arbitration or a mediator. Writing to us does not limit that right.