Review policy

• Only the project's customer — the homeowner who contracted with this contractor on SIVRCE.
• Only after the work is accepted (the acceptance act is signed and the warranty has started).
• One review per contractor per project, a rating from 1 to 5, text optional.
• The system does not record reviews of work done outside SIVRCE. That makes a “bought review” technically hard — and it is prohibited anyway.

• A review in exchange for money, a discount or a gift — or asking for a review on condition of “five stars only”.
• Reviewing yourself, or via a relative or employee; reviewing a competitor under someone else's name. The Law on the Protection of Consumer Rights (Art. 25(1)(q)) prohibits creating the false impression that a trader is a consumer.
• Insults, other people's personal data (phone, address, personal number), defamation — statements of fact that are untrue.
• Advertising and links in the review text.
• A contractor may not threaten a homeowner or stop work because of a review.

On the profile — the latest 10 reviews: stars, date, text. The author's name is not shown. On the card — the rating and the number of reviews.

The rating is smoothed: (4.5 × 5 + sum) ÷ (5 + count) — see “How we compare prices and rank contractors”.

A bad review is not removed or pushed down at a contractor's request, for a plan or for advertising. There is no selective display (“good ones only”).

Reviews are not pre-screened — they appear at once. If someone tells us a review breaks these rules, we check it against the project records (journal, stages, receipts) and both sides' explanations.

If a rule is broken, we hide or delete the review and tell both sides why. A disputed review that stays within the rules is left alone — the opinion belongs to the homeowner.

For now this is done by hand, by email: there is no “report this review” button yet.

There is no public reply field under a review yet. If you think a review is wrong, write to hello@sivrcespace.ge naming the project. We reply within 10 working days.

For now a review can be corrected or deleted only by email. When an account is deleted, its author's reviews are deleted too, and the contractor's rating is recalculated at the next review.