SIVRCE Terms for Contractors and Crews

Contractors, crews and renovation companies working through the SIVRCE cabinet (pro.sivrcespace.ge). The general terms of use also apply — this document supplements them. Architects and designers have additional terms.

Give accurate details in your profile: name or company, phone, specialisations, cities. Requests start arriving after a SIVRCE staff member has looked at the profile.

Your verification level depends on the documents and work you have shown. We may refuse or suspend a profile if details are wrong or these terms are broken — we will give the reason in words, and you can reply.

You add crew members and you are responsible for what they do in the cabinet.

Payment: we issue an invoice in the name of the SIVRCE operator, you transfer through your bank (TBC, Bank of Georgia), and the plan switches on once the payment is confirmed. We do not store cards and there are no automatic charges.

If no new payment arrives within 5 days after the paid period ends, the plan drops to the free one. Your data is not deleted.

A paid period is not refunded pro rata. If the service did not work through SIVRCE's fault, we extend the period.

[VAT: prices include / exclude VAT — operator's decision]

The fee applies only to a client who came through a SIVRCE request. Your own clients (entered by hand, from Instagram, your website, a referral) carry no fee at any amount. Design services have their own rule (see the terms for architects and designers).

• Accrual: when the client accepts your offer in SIVRCE. The base is the amount of the accepted offer. The fee is shown on the request card beforehand.
• If the client cancels the choice before work starts, the accrual is removed.
• Payable stage by stage: a part of the fee becomes payable when the client accepts a stage. The stage amount is that stage's lines in the contract estimate; you and the client see it in the work plan from the day of the contract. The rate follows the scale of the whole contract value.
• Overheads, debris removal and other lines without a stage become payable on the handover act.
• An estimate change the client approved is part of the base: its fee is payable when the stage it belongs to is accepted, or on the act if it has no stage. The total fee for the project is counted from the final sum on the scale.
• One invoice a month: everything that became payable during a month goes into one statement. The statement arrives on the 1st of the next month — check it, then confirm or dispute; the invoice is issued from the statement.
• If work stops before the project is accepted, the fee on accepted stages is already payable; an administrator waives the rest, stating the reason.

Payment is by invoice and bank transfer. SIVRCE withholds nothing from the client's payment: the client pays you in full, and you transfer the fee to us.

If you disagree with an invoice, dispute it in the cabinet in your own words. An administrator decides: payment, a write-off (with an explanation), or contacts you. While a dispute is open, no sanction applies.

If an invoice is neither paid nor disputed within 14 days of being issued, new SIVRCE requests pause. Your own clients, cabinet and data remain. Requests resume after payment or a dispute.

We do not forbid you from talking to a client directly. But for a client who came through SIVRCE, the contract for that request is made by accepting the offer in SIVRCE — this fixes the price for the client and the fee on the scale for you.

If you agree the same work with such a client outside SIVRCE within 12 months of receiving the request, the fee is due just as for a contract accepted in SIVRCE. Repeated bypassing may pause your requests.

• You are the party to the contract: quality, deadlines, warranty, safety, permits and taxes are yours.
• Follow the consumer protection law — including the client's right to withdraw within 14 days from a contract concluded at their home.
• Once an offer is accepted, the price changes only through a change the client approved.
• Upload only genuine receipts and photos.

A client's phone and address are shown to you only when the client has chosen you or you have accepted the request. Use them only for that project, do not pass them on and do not use them for marketing.

When a client deletes their account, their name and contacts are erased from your CRM too.

Reviews are not for sale and you cannot review yourself. You can reply to a review.

AI reads a site-journal note only when you ask and proposes a draft; the note becomes a record after you confirm it. Photos marked “Crew only” are not visible to the client.

The rules for inviting colleagues are in a separate document, “Referral programme rules”.

You can switch off incoming requests yourself in the cabinet. To delete your account, write to hello@sivrcespace.ge. On deletion your profile leaves the catalogue, and your phone, WhatsApp and tax ID are erased. Projects, payments and unpaid fees remain — the other side needs them.